REFUND AND RETURNS POLICY
Clear, Fair & Transparent Service Policies
At ShipEx LA, customer satisfaction is our highest priority. We strive to deliver exceptional service every time. However, we understand there might be situations when a refund or return becomes necessary. This Refund and Returns Policy clearly outlines the conditions under which refunds, returns, or cancellations may be processed.
🔄 Service Cancellations
You can cancel your scheduled service up to 24 hours before the scheduled appointment without incurring any fees. Cancellations made within 24 hours of the appointment may result in a cancellation fee equivalent to 50% of the quoted service price.
💰 Refund Eligibility
Refunds are provided under the following conditions:
- Service Not Rendered: If we fail to provide the agreed-upon service due to circumstances under our control, you will be eligible for a full refund.
- Partial Service Provided: If a service is only partially completed due to factors within our control, a partial refund corresponding to the uncompleted portion will be provided.
- Errors & Issues: If our team makes a verifiable error leading to significant inconvenience or financial loss, we will assess and process refunds accordingly.
📦 Returns & Claims for Damaged Items
ShipEx LA takes extreme care with every item we handle. However, in the rare event an item is damaged during service:
- You must notify us within 48 hours after service completion.
- Please provide clear photographic evidence and details regarding the damage.
- Upon review and verification, we may offer compensation, repair, replacement, or a refund, at our discretion.
🚫 Situations Not Eligible for Refund
Refunds or compensation will generally not be provided in the following cases:
- Delays or damages resulting from circumstances outside our control, including severe weather, natural disasters, road closures, or customer negligence.
- Services fully and successfully completed according to the initial agreement.
- Complaints or claims submitted after the 48-hour window post-service.
- Situations where our team arrives at the pickup location, but the pickup cannot be completed due to customer absence, store closure, or other circumstances beyond our control.
🕒 Refund Processing Time
Once your refund request is approved, please allow up to 7-10 business days for the refund to be processed and credited back to your original payment method.
📞 How to Request a Refund or Report a Claim
To initiate a refund, return, or claim process, contact us directly with your order details and a clear description of the issue at:
📧 getdeliveries@shipexla.com
📲 www.ShipExLA.com
📝 Policy Changes & Updates
ShipEx LA reserves the right to amend this policy at any time. All updates will be clearly published on this page. We recommend reviewing this policy periodically to stay informed.
Thank you for choosing ShipEx LA. Your trust and satisfaction matter greatly to us!