Privacy Policy
Your Information Is Safe With ShipEx LA
At ShipEx LA, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you engage with our delivery, moving, and logistics services across Los Angeles and surrounding areas.
1. Information We Collect
- Contact Information: Name, phone number, email address, and physical addresses for pickup and delivery.
- Service Details: Information about the type of service you request (e.g., moving, delivery, junk removal), items involved, and scheduling preferences.
- Payment Data: We may collect payment method details to process service charges, but we do not store full payment credentials on our servers.
- Website Usage: Non-personal data like IP address, browser type, device information, and page views to improve website experience.
2. How We Use Your Information
- To process and confirm service bookings
- To communicate important details about your service (confirmations, reminders, updates)
- To improve our customer support and delivery efficiency
- To comply with legal or regulatory requirements
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your information is shared only with:
- ShipEx LA staff involved in fulfilling your service
- Payment processors or delivery partners when necessary to complete your request
- Legal authorities, only when required by law or to protect our business and clients
4. Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. This includes encryption, secure data transmission, and limited access for authorized staff only.
5. Cookies & Analytics
Our website may use cookies to enhance user experience, track website traffic, and analyze performance. You may disable cookies through your browser settings if preferred.
6. Email & SMS Communications
By providing your contact information, you consent to receive emails and/or text messages related to your service (e.g., confirmations, updates). You may opt out of promotional messages at any time.
7. Your Rights
- You may request a copy of the personal data we have on file
- You may request corrections or deletion of your personal data (unless required for service or legal reasons)
- You may opt out of non-essential communications
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The most recent version will always be available on this page.
📞 Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
📧 getdeliveries@shipexla.com
📲 www.ShipExLA.com